Last updated: 2026-04-26 · TRIKĀLA · A Lunar Luxury initiative · operated by Pardeep Sehrawat (काल गैंग).
This policy applies to all paid tiers offered at trikala.lunarluxury.in: Single Question (₹99), Deep-Dive Report (₹999), Oracle Laksha Consult (₹6,999), Architect Consult (₹11,999), and Astrologer Tools 99-pack (₹9,999). The Free Reading is not in scope.
For tiers where the deliverable is an instantly-generated PDF report (Single Question · Deep-Dive · Tools 99-pack onboarding sample):
| State | Refund |
|---|---|
| Payment confirmed but PDF not yet generated (engine error, network drop) | 100% refund within 7 working days |
| PDF generated and delivered | No refund — calculation is the deliverable |
| Engine produced a calculation error (verifiable by audit) | 100% refund OR free re-generation, customer's choice |
For tiers including a live audio/video session:
| Cancellation window | Refund |
|---|---|
| ≥ 48 hours before scheduled session | 100% refund |
| 24–48 hours before scheduled session | 50% refund (administrative + scheduling cost) |
| < 24 hours before scheduled session | No refund (slot is reserved for you) |
| You cancel after the session | No refund |
| We cancel (operator unavailable) | 100% refund OR re-schedule, customer's choice |
The 14-day post-session follow-up Q&A window is included in the consultation and is not separately refundable.
The Astrologer Tools 99-pack is provisioned as: 99 report-credits + API access + a brand template. Once the API key is issued and the brand template is delivered (typically within 12 hours of payment), the pack is non-refundable.
If the API key is not issued within 48 hours of payment, you are entitled to a 100% refund.
Send an email to hello@lunarluxury.in with:
pay_xxx…)We aim to acknowledge within 24 hours and complete the refund within 5–7 working days. Refund credit returns to the original payment method.
If a session cannot be held due to events outside our reasonable control (natural disaster, regional outage, illness with documentation), the cancellation timing rule is waived and the customer is entitled to either a full refund or rescheduling within 90 days.
The TRIKĀLA Vedic Engine is mathematically rigorous (DOI 10.5281/zenodo.19772300) but Vedic astrology is interpretive. The engine produces calculations; these are not financial, medical, or legal advice. Refunds are not granted because a prediction did not match outcome — only because the calculation itself was technically wrong (e.g., wrong sign assigned to a planet due to an engine bug).
Operator: Pardeep Sehrawat (काल गैंग) · TRIKĀLA · A Lunar Luxury initiative
Email: hello@lunarluxury.in
Site: trikala.lunarluxury.in